Every piece is made to order. Production typically takes 2–4 business days before your order ships, followed by the delivery window listed at checkout for your region. You'll receive a confirmation email the moment your order is placed and a shipping notification with tracking once it departs.

Select styles can be customized, including engraving on the charm and, in some cases, stone selection. If a customization option exists for a product, it will appear directly on the product page. For anything not listed there, message us before ordering and we'll let you know what's possible.

Yes. Each collar is designed with a coordinating leash in the same velvet tone and hardware finish. You can find the matching leash linked on the collar's product page, or shop the full set directly from the collection page.

Because pieces are made to order, we can typically accommodate changes or cancellations only within a few hours of purchase. Contact us as soon as possible with your order number and we'll do what we can before production begins.

Measure around the base of your dog's neck, where the collar will naturally sit, using a soft tape measure or a piece of string laid flat afterward. Add roughly two fingers' width of ease so the collar is comfortable but not loose. If your dog measures close to the top or bottom of a size range, we generally recommend sizing up to allow the bow to sit forward comfortably.

• XS: 20–26 cm neck (1.5 cm collar width)
• S: 26–32 cm neck (2.0 cm collar width)
• M: 32–42 cm neck (2.5 cm collar width)
• L: 42–52 cm neck (2.5 cm collar width)

Every collar is adjustable across a five-hole range, so there is flexibility built into each size. If your dog's measurement falls near the boundary between two sizes, size up — it's easier to tighten a collar than to have one that can't extend far enough.

Each leash measures 181 cm from clasp to handle end, designed to be worn hands-free crossbody or held by the velvet grip. The rope segment is fixed-length and not adjustable, though the velvet handle loop can be worn at different points along your hand or wrist for a customized hold.

The collar body and bow are cut from a cotton-blend velvet with a soft-touch lining underneath for comfort against the coat. Hardware — the buckle, keeper, D-ring, and charm — is gold-tone plated metal. The centerpiece stone is a genuine cabochon, hand-set in a gold-tone rope-textured bezel.

Yes. Each collar features a genuine cabochon-cut stone — amethyst, red agate, lapis lazuli, rose quartz, or tiger eye depending on the style. As natural stones, some variation in color, banding, and pattern between individual pieces is expected and is part of what makes each one unique.

Velvet is a directional pile fabric, meaning it can appear lighter or darker depending on the angle of the light and the direction the nap is brushed. This is a natural characteristic of the material rather than a flaw or inconsistency between units.

Hardware is gold-tone plated metal, chosen for a warm, polished finish that closely resembles fine jewelry hardware. It is not solid gold or gold vermeil. With the care guidance below, the finish is designed to hold up well to normal handling and light wear.

We ship domestically and to most international destinations. Available shipping options and estimated delivery windows will display automatically at checkout once you enter your address.

Domestic orders are not subject to import duties. International orders may be subject to customs duties, taxes, or import fees set by the destination country, which are the responsibility of the recipient and are not included in the order total at checkout.

You'll receive an email with tracking information as soon as your order ships. If you haven't received tracking within our stated processing window, check your spam folder first, then contact us with your order number.

Occasionally, carrier delays happen outside of our control. If tracking shows no movement for an extended period or your package appears lost, contact us with your order number and we'll investigate with the carrier and make it right.

We offer free returns and exchanges on eligible domestic orders within 30 days of delivery. Items must be unused, unworn, and in their original packaging with tags attached. Custom or personalized items are final sale and not eligible for return.

Contact us with your order number and the item you'd like to return or exchange. We'll send you instructions and, where applicable, a prepaid return label for eligible domestic orders.

International returns are handled case by case, as return shipping and any customs fees are the responsibility of the customer. Contact us before sending anything back so we can confirm the process for your location.

Contact us within 30 days of delivery with your order number and photos of the issue. We'll arrange a free replacement or full refund — whichever you prefer.

Spot clean only, using a soft, slightly damp cloth and mild soap if needed. Avoid submerging the piece in water, machine washing, or using harsh chemical cleaners, which can flatten the velvet pile and dull the plated hardware.

We recommend removing velvet pieces before swimming, bathing, or heavy outdoor play in wet conditions. Prolonged water exposure can flatten the pile and may affect the finish on the hardware over time.

Store flat or gently coiled in a cool, dry place out of direct sunlight, ideally in the original presentation box or a soft pouch. Avoid folding sharply at the bow, which can crease the velvet pile over time.

These pieces are designed as fashion accessories for light lead use, everyday wear, and photographs rather than rugged off-leash activity, digging, or swimming. For very high-energy dogs or heavy outdoor conditions, we recommend reserving the piece for special occasions.

We accept all major credit and debit cards, along with the additional payment options displayed at checkout, which may vary by region.

Yes. All transactions are processed through encrypted, secure checkout. We do not store your full payment details on our servers.

Reach out to our team any time — we're happy to help with sizing advice, order questions, or anything else before or after you order.