Privacy Policy

We collect information you provide directly to us, as well as information collected automatically when you use the Site.

Information you provide:

• Name, email address, phone number, billing and shipping address
• Payment information (processed securely by our payment provider — see below)
• Order history and purchase preferences
• Any information you provide when contacting customer support, such as messages, photos, or order details
• Account information, if you create one, including saved addresses and order history

Information collected automatically:

• Device and browser type, IP address, and general location
• Pages viewed, time spent on the Site, and referring website
• Cookies and similar tracking technologies (see the Cookies section below)

We use the information we collect to:

• Process and fulfill your orders, including payment, shipping, and customer service
• Communicate with you about your order, account, or inquiries
• Send marketing communications, where you have opted in, which you may unsubscribe from at any time
• Improve the Site, our products, and the overall shopping experience
• Detect and prevent fraud, unauthorized transactions, and other misuse of the Site
• Comply with legal obligations

We use cookies and similar technologies to operate the Site, remember your preferences, understand how visitors use the Site, and support marketing efforts.

• Essential cookies — required for core functionality, such as maintaining your shopping cart
• Analytics cookies — help us understand Site traffic and usage patterns
• Marketing cookies — used to deliver relevant advertising and measure its effectiveness

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site, such as your ability to complete a purchase.

We do not sell your personal information. We share information only as needed to operate the business, including with:

• Payment processors, to securely process transactions
• Shipping and fulfillment partners, to deliver your order
• Platform and analytics providers (such as our e-commerce platform, email provider, and website analytics tools), to operate and improve the Site
• Legal or regulatory authorities, where required by law or to protect our rights, property, or safety, or that of others

Any third party we share information with is required to handle it in accordance with applicable privacy laws and only for the purposes we've authorized.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to process orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

As a business based in British Columbia, Canada, we handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). If you are located outside Canada, additional rights may apply under your local law (for example, the GDPR in the EU/UK, or state privacy laws in the US).

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions
• Request deletion of your personal information, subject to our legal and business record-keeping obligations
• Opt out of marketing communications at any time
• File a complaint with the Office of the Information and Privacy Commissioner for British Columbia, or another applicable regulator

To exercise any of these rights, contact us using the information below. We will respond within the timeframe required by applicable law.

If you are accessing the Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. By using the Site, you consent to this transfer, in accordance with applicable law.

The Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Maison Pupa
Email: info@maisonpupa.com